Cloud CRM • Administration • Automation • Dashboards

Salesforce CRM Training

Learn Salesforce CRM anytime, anywhere, at your own speed. Build practical skills in Salesforce Administration, CRM workflows, automation, reports, dashboards, security and real-time business projects to become an industry-ready Salesforce professional.

Course Fee₹25,000/-

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About This Course

In today’s customer-focused business world, companies need powerful CRM systems to manage sales, marketing, customer service and operations. Salesforce is one of the world’s leading cloud-based CRM platforms, helping organizations automate business processes, improve customer relationships and make data-driven decisions.

This self-paced Salesforce CRM course is designed for students, freshers, working professionals, business analysts, administrators and aspiring Salesforce consultants who want to enter the cloud CRM ecosystem with strong practical knowledge.

You will learn Salesforce fundamentals, administration, data management, automation, security, reports, dashboards, integrations and real-world CRM projects through structured learning and hands-on business scenarios.

What You Will Learn

Salesforce CRM fundamentals and cloud computing basics
Salesforce Lightning Experience and platform navigation
User management, roles, profiles and permission sets
Objects, fields, relationships, layouts and validation rules
Sales Cloud and Service Cloud business workflows
Workflow automation using Flow Builder and approval processes
Professional reports, dashboards and KPI monitoring
Security, access management and data protection best practices

Course Modules

Salesforce Fundamentals

Introduction to Salesforce
CRM concepts
Cloud computing basics
Salesforce architecture
Lightning Experience and setup navigation

Salesforce Administration

Company information
User management
Profiles, roles and permission sets
Public groups and queues
OWD, sharing rules and role hierarchy

Data Management

Standard and custom objects
Fields and field types
Relationships and record types
Page layouts and validation rules
Data Import Wizard and Data Loader

Sales Cloud

Leads, accounts and contacts
Opportunities and products
Price books and quotes
Campaigns and sales process
Forecasting and pipeline tracking

Service Cloud

Cases and case management
Knowledge base
Service Console
Entitlements and milestones
Customer support automation

Workflow & Automation

Workflow rules
Flow Builder
Approval processes
Assignment and escalation rules
Email alerts and task automation

Reports & Dashboards

Report types
Tabular, summary and matrix reports
Joined reports
Dashboard components
Dynamic dashboards and scheduling

Security & Access Management

Record-level security
Field-level and object-level security
Sharing settings
Audit trail and login history
Data security best practices

AppExchange & Integrations

AppExchange overview
Installing applications
Package management
REST and SOAP API basics
External system integration

Career Preparation

CRM best practices
Agile and business process design
Deployment basics
Certification guidance
Resume and interview preparation

Tools & Technologies Covered

Salesforce Lightning
Salesforce Mobile App
Data Loader
Salesforce Inspector
VS Code
Workbench
Postman
Git & GitHub
Salesforce CLI
Salesforce AppExchange

Real-Time Projects

Customer Relationship Management System

Sales Pipeline Automation

Lead Management Solution

Employee Onboarding Process

Customer Support Portal

Service Request Automation

Sales Performance Dashboard

CRM Workflow Automation

Who Should Take This Course?

This course is ideal for learners who want to start or switch into CRM, cloud technology, Salesforce administration and business process automation roles.

B.Tech, BCA, MCA, BE and Diploma students
Freshers looking for a Salesforce career
Working professionals switching to CRM or cloud
Business Analysts
CRM Consultants
Sales and Marketing Professionals
Customer Service Executives
Project Managers
ERP Professionals
Anyone interested in Salesforce Administration

No prior Salesforce experience is required. The course starts from CRM fundamentals and gradually moves toward Salesforce administration, automation and real business use cases.

Why Choose This Course?

Self-paced learning with lifetime access
Beginner to advanced curriculum
Real-time industry projects
Hands-on Salesforce practice
Practical assignments
Live business scenarios
Interview preparation
Resume building assistance
Certification guidance
One-to-one doubt resolution
Industry best practices
Internship and placement assistance
Certificate of course completion
Regular course updates
Learn from industry experts

Career Opportunities

After completing this course, learners can apply for entry-level and professional roles across Salesforce administration, CRM consulting, cloud CRM support and business process automation.

Salesforce Administrator
Salesforce CRM Consultant
Salesforce Business Analyst
Salesforce Functional Consultant
CRM Administrator
CRM Consultant
Salesforce Support Executive
Salesforce Implementation Consultant
Customer Success Specialist
Cloud CRM Consultant
Salesforce Associate
Salesforce Project Coordinator

Course Outcome

Understand CRM concepts, Salesforce architecture and cloud-based business workflows.

Configure and manage Salesforce organizations confidently.

Create users, roles, profiles, permission sets and sharing settings.

Build custom objects, fields, layouts, validations and business processes.

Automate workflows using Flow Builder, approval processes and rules.

Create professional reports and interactive dashboards.

Implement real CRM solutions for sales and service operations.

Prepare for Salesforce Administrator certification and interviews.

Ready to Build Your Salesforce Career?

Start your Salesforce CRM journey with structured self-paced learning, real-world projects, automation practice and career-focused support.